BALANCE & BIRCH – PRIVACY POLICY

Last updated: December, 2025

Balance & Birch (“we,” “our,” “us”) provides virtual wellness, psychology, coaching, naturopathic, fitness, hypnosis, and related services. We take your privacy seriously and believe you deserve clear, straightforward information about how your data is handled.

This Privacy Policy explains:

  • What information we collect
  • How we use and protect it
  • Your rights and choices
  • How we handle telehealth and wellness-related data
  • When we share information (and when we don’t)

If you have any questions, email us at office@balanceandbirch.com

1. Information We Collect

Information you provide directly

When you:

  • Book a service
  • Fill out an intake form
  • Join a membership
  • Submit a quiz
  • Complete a purchase
  • Join our email list
  • Use the Balance & Birch App
  • Contact us directly

You may provide information such as:

  • Name
  • Email address
  • Phone number
  • Payment information
  • Intake/health/wellness information
  • Survey or quiz responses
  • Any details you share voluntarily in communication

Information collected automatically

When interacting with our website or app, we may automatically collect:

  • IP address
  • Browser and device type
  • Pages viewed
  • Time spent on site
  • Referring websites
  • Cookies or tracking technologies (for analytics and performance only)

Information stored by third-party platforms

We use HIPAA-aligned and secure platforms for:

  • Scheduling
  • App messaging
  • Email marketing
  • Payment processing

Examples include Motion, Flodesk, Interact, WooCommerce, Stripe, and others. Each vendor has its own privacy policy and security standards.

2. How We Use Your Information

We use your information to:

  • Provide services you’ve requested
  • Build or update your personalized Blueprint
  • Respond to messages or questions
  • Process payments
  • Improve our website, services, and app experience
  • Send educational content or updates (only if you opt in)
  • Track membership progress and engagement
  • Deliver digital products
  • Maintain internal records and compliance
  • Prevent fraud or misuse

We do not sell your personal information.

3. Telehealth & Wellness Data

Balance & Birch offers psychological and wellness services.
Certain data (e.g., therapy session content, medical information) may be considered Protected Health Information (PHI).

When relevant, we follow:

  • HIPAA handling requirements for clinicians
  • Secure documentation practices
  • Permission-based sharing between providers on your team

Your personal health information is not shared outside your care team unless:

  • You provide written consent
  • A legal or ethical exception applies (e.g., safety)

4. How We Share Information

We may share information with:

  • Trusted service providers (e.g., scheduling, payment, email systems)
  • Providers on your care team (for coordinated care)
  • Legal authorities if required by law
  • Others only with your written consent

We do not share data with advertisers or unrelated third parties.

5. Data Security

We use secure platforms, encryption, password protection, and access controls to safeguard your data.
While no system is 100% perfect, we take all reasonable measures to protect your information.

6. Your Rights

You have the right to:

  • Access your information
  • Request corrections
  • Request deletion (where legally allowed)
  • Withdraw email consent at any time
  • Limit certain uses of your information

Contact office@balanceandbirch.com for any requests.

7. Children’s Privacy

Balance & Birch does not knowingly collect data from individuals under 18 without parental consent.
If you believe we have received such data accidentally, contact us.

8. Updates to This Policy

We may update this Privacy Policy occasionally.
The date above reflects the most recent revision.

BALANCE & BIRCH – TERMS OF SERVICE

Last updated: December, 2025

These Terms of Service (“Terms”) govern your use of Balance & Birch’s website, services, memberships, app, and digital products. By using our site or purchasing services, you agree to these Terms.

If you do not agree, please discontinue use.

1. Services We Provide

Balance & Birch offers:

  • Integrative therapy
  • Naturopathic and wellness consultations
  • Fitness and exercise rehab
  • Hypnosis
  • Reiki and energy services
  • Yoga and movement
  • Digital products
  • Memberships with monthly credits
  • Access to the Balance & Birch app

Services are delivered virtually unless otherwise specified.

2. Not Medical Advice

Balance & Birch provides wellness, psychological, and lifestyle guidance.
Unless explicitly provided by a licensed clinician within their scope:

  • Services do not constitute medical, psychiatric, or emergency care
  • No provider-patient relationship is guaranteed outside structured services
  • If you are experiencing an emergency, call 911 or your local hotline

3. Scheduling & Cancellations

  • Sessions must be booked in advance
  • Cancellations require 24 hours notice
  • Late cancellations or no-shows may be billed at the full session rate
  • Membership credits may be forfeited for missed sessions

4. Payment & Billing

A La Carte Services

Payment is due at the time of booking.

Memberships

  • Memberships bill automatically each month
  • Credits roll for 3 months (per your membership PDF)
  • Memberships require a 3-month minimum, then month-to-month
  • App access is included for members

Refunds

  • Digital products are non-refundable
  • Services already rendered are non-refundable
  • Membership fees are not refunded once charged
  • In special circumstances, case-by-case exceptions may apply

5. App Use

Your Balance & Birch app subscription (if included or purchased):

  • Is for personal use only
  • Should not be shared
  • Uses AI trained on Balance & Birch’s content
  • Does not replace clinical care

We reserve the right to update or modify app features at any time.

6. Appropriate Use

You agree not to:

  • Misuse the site or app
  • Harass providers
  • Share inappropriate, harmful, or illegal content
  • Attempt to access restricted areas
  • Reverse engineer or copy content or materials

7. Content Ownership

All website content, app content, PDFs, videos, images, branding, and written materials belong to Balance & Birch.
You may not reproduce, share, or modify them without permission.

8. Third-Party Tools

We use platforms such as:

  • Flodesk
  • Interact
  • Motion
  • WooCommerce
  • Stripe
  • Scheduling tools
  • App hosting tools

We are not responsible for issues arising from those tools.

9. Limitation of Liability

To the fullest extent allowed by law:

Balance & Birch is not liable for:

  • Decisions made based on our website or quiz content
  • Outcomes of wellness or lifestyle recommendations
  • Technical issues with third-party platforms

Your use of our services is voluntary and at your discretion.

10. Governing Law

These Terms follow the laws of the state where Balance & Birch operates (Maryland).

11. Changes to These Terms

We may update these Terms occasionally.
Continued use of our services means you accept the updated Terms.

Scroll to Top